Quality at St. Luke's Medical Center
In health care, the term “quality” can be described as striving for and reaching excellent standards of care. Each day in a hospital, staff members undertake complicated tasks caring for patients. At St. Luke’s Medical Center, our patient safety efforts aim to ensure that all staff and physicians work together to deliver high-quality, compassionate care to all patients.
The Quality Management Department at St. Luke’s Medical Center is making a positive impact by continually looking for ways to improve processes and procedures. The main concern of the Quality Department is to ensure that the services provided are of the highest possible standard and meet the needs of individual patients and their families.
Scope of Services
The Quality Management Department coordinates quality improvement, safety and training efforts by:
- Internal Quality Improvement: Our department is engaged in a number of quality improvement efforts with a focus on program development. Two major initiatives the Quality Department is undertaking are Managing Infection Risk (MIR) certification from the DNV and development of a Severe Sepsis Program. The MIR certification will solidify St. Luke’s Medical Center and Tempe St. Luke’s Hospital as two of the most recognized facilities for infection prevention in the region. The Severe Sepsis Program is vital in the promotion of patients safety as it will educate staff and physicians on best evidence-based medicine practices to use while caring for patients with sepsis.
- Proactive Process Improvement: We have implemented an Internal Audit Team that proactively interviews staff and reviews key processes throughout our facility.
- Meeting External Quality Agendas: We ensure St. Luke’s Medical Center meets the mandates for quality measurement reporting imposed by a growing number of payors and regulators including the Centers for Medicare & Medicaid Services (CMS).
DNV is the accrediting organization for St. Luke’s Medical Center. If you have any concerns about safety or quality of care, you can report them without fear of reprisal to DNV by email, fax, letter, or internet.
- Email: [email protected]
- Fax: 513-947-1250
- Phone: 866-496-9647
- Mail: Hospital Complaint
- DNV-GL Healthcare
- 400 Techne Center Dr., Suite 100
- Milford, OH, 45150